| 000 | 00392nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 190204s9999 xx 000 0 und d | ||
| 020 | _a0-7619-3255-0 | ||
| 100 | _aBalachandran (S) | ||
| 245 | 0 | _aCustomer-driven services managemet | |
| 250 | _n2 | ||
| 260 | _bResponse Book | ||
| 260 | _c2004 | ||
| 365 | _bFree | ||
| 650 | _a"Customer, management" | ||
| 650 | _aARM | ||
| 942 | _cBK | ||
| 999 |
_c177229 _d177229 |
||